Version: March 2019

When you are active on our website or when you contact us, you sometimes share personal data with us. We handle this information with care and adhere to the applicable laws and regulations. These laws concern the retention and use of your personal data. In this privacy statement we explain which data we store and what we do with this data.

This privacy statement applies to all interaction between you and Hustle & Heart Consultancy, regardless of the way of communication.

Hustle & Heart Consultancy, located at Woestduinstraat 131-2, 1059 ST in Amsterdam, is responsible for the processing of personal data as stated in this privacy statement. You can send questions or comments regarding your personal data to: info@hustleandheartconsultancy.com.

 

WHAT IS PERSONAL DATA?

All data that can be used to identify you is personal data. Think, for example, of your name, your contact or address details and your citizen service number. Some of this data, such as race, religion or criminal record, is special personal data.

 

SPECIAL PERSONAL DATA

We do not process special personal data.

 

PERSONAL DATA OF PERSONS UNDER THE AGE OF 16 YEARS

We do not intend to process personal data of persons under the age of 16. However, we cannot check whether a visitor to our websites and servers is older than 16 years. If you are convinced that we have collected personal information from a minor without parental or guardian consent, please contact us at info@hustleandheartconsultancy.com and we will delete this information.

 

WHEN DO WE PROCESS YOUR PERSONAL DATA?

 

  1. TO HELP YOU IF YOU HAVE ANY QUESTIONS.

We are happy to help you if you run into problems or have a question for us. You can call us, email us, chat with us online, fill out a form or send us a letter.

In order to be able to help you, we store some information about you. That way we know who you are and we can also find out what we talked about at your next contact moment.

If you have any questions for us, we will store the following information about you:

The storage and processing of this data falls under the legal basis; legitimate interest.

 

  1. TO PREPARE AND SEND OFFERS TO YOU.

Before we get started, we can of course send you a quote. For this we store the following information about you:

The storage and processing of this data falls under the legal basis; permission.

 

  1. TO PERFORM AN AGREEMENT.

If you purchase products or services from us, you naturally want to be helped and receive what you have ordered. We store the following data for the execution of an agreement:

The storage and processing of this data falls under the legal basis; execution of the agreement.

 

  1. TO BILL & COLLECT.

The products or services purchased by you must of course also be paid for. If you do not do this, we will start a collection process. In connection with invoicing & collection, we store the following information about you:

The storage and processing of this data falls under the legal basis; legal obligation.

 

  1. TO KEEP YOU INFORMED OF CHANGES TO OUR SERVICES.

When we make changes to our services, general terms and conditions, privacy statement or other important matters, we will gladly inform you. If you agree, we will use the following data to process you in our newsletter system:

The storage and processing of this data falls under the legal basis; permission.

 

  1. TO EMAIL YOU OUR GIVEAWAY.

If you indicate that you wish to receive our giveaway, we will send it to you by e-mail. If you agree, we will use the following data to process you in our giveaway system:

The storage and processing of this data falls under the legal basis; permission.

 

  1. TO BE ABLE TO SEND YOU A GIFT FOR THE HOLIDAYS

During the holidays we can send a small gift. This can be in the form of a card or a small gift. If you agree, we will use the following data to enter our system:

 

The storage and processing of this data falls under the legal basis; permission

 

Cookies and similar techniques we use

Hustle & Heart Consultancy uses functional and analytical cookies. A cookie is a small text file that is stored on your computer, tablet or phone when you first visit a website. We use cookies with a purely technical functionality so that the website works as intended. In addition, we use analytical cookies to study the behavior of our visitors to be able to improve our website.

If we need your permission to place cookies, we will ask you this during your first visit to our website. We also refer you to our cookie statement. You can opt out of cookies by setting your internet browser so that it no longer stores cookies.

 

TRANSFER TO PARTNERS

We work with various suppliers and partners to carry out our services. These suppliers & partners include parties that:

 

We have concluded processor agreements and/or confidentiality statements with sub-processors to guarantee the security of your personal data. We only work with partners who can comply with the AVG legislation.

Some of our partners are located outside the European Economic Area. We have taken appropriate measures with these partners, which have been contractually agreed upon in a processing agreement / Data Processing Addendum. In this way we ensure that your data is properly protected.

 

TRANSFER TO THIRD PARTIES

In principle, we do not share or sell your data with/to persons or organizations outside of Hustle & Heart Consultancy, except with partners as described above. We may be obliged to pass on your data based on a legal obligation.

 

THE SECURITY OF YOUR DATA

Hustle & Heart Consultancy has taken appropriate technical and organizational security measures to protect your personal data against misuse, unlawful or unauthorized use and loss.

All parties that process your data for us (sub-processors) or can view them (e.g. employees or temporary employees) sign a processing agreement or confidentiality statement.

HOW LONG IS YOUR DATA RETAINED?

We use different retention periods for different data flows. Of course, you always have the right to request us to delete your data. Also see the heading “Your rights”.

 

E-mail:

Completed e-mail messages are archived at the end of June and the end of December. E-mail older than 5 years will be deleted unless they are still relevant for the execution of an agreement or for solving a dispute.

 

Invoices and quotations:

Invoices and quotations are deleted after the statutory retention period of 7 years. Until then, your data will remain in our billing system.

 

Newsletter:

You can remove your data from our newsletter system at any time.

 

YOUR RIGHTS

You have the right to view, correct and delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Hustle & Heart Consultancy. You also have the right to data portability.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@hustleandheartconsultancy.com.

To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number black in this copy. This is to protect your privacy. If your request relates to a cookie, we also ask you to send a copy of your proof of identity with the request.

We will respond to your request as soon as possible, at the latest within four weeks.

Hustle & Heart Consultancy would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

 

REPORTING A DATA BREACH

If, despite all precautions, a data breach does occur, we adhere to the data breach notification obligation and report this breach to the Dutch Data Protection Authority within 72 hours of discovery.

If you discover a data breach, we kindly ask you to share this with us as soon as possible, but in any case, within 24 hours after you have discovered the breach by sending an email to info@hustleandheartconsultancy.com. That way we can immediately act.

 

LIABILITY

This privacy statement only relates to the personal data that Hustle & Heart Consultancy processes for the purposes discussed in this agreement. Hustle & Heart Consultancy does not accept any responsibility or liability for (the operation and/or content of) websites or services of third parties.

 

CHANGES TO THIS STATEMENT

To respond to new developments in legislation or regulations or changes within our company, the content of this privacy statement can be amended at any time by Hustle & Heart Consultancy.

You can subscribe to our newsletter where we will keep you informed of any changes. In any case, we recommend that you consult this text regularly to stay informed of our privacy policy.

By continuing to use the services of Hustle & Heart Consultancy after changes, you agree to these changes.

 

Contact

Do you have any further questions or comments? Then you can contact us by email, info@hustleandheartconsultancy.com or by post:

Hustle & Heart Consultancy

Attn: Shenin Lebrun

Woestduinstraat 131-2

1059 ST Amsterdam

Hustle & Heart Consultancy is registered with the Dutch Chamber of Commerce under number 63878747.